Refund & Return Policy
This Return & Refund Policy explains the terms under which purchases of Printer Services and Physical Products from Printsense.live may qualify for a return, exchange, or refund.
1. Printer Service Policy (Independent Technical Support)
Printsense.live operates as an independent third-party printer service and support provider. The following refund terms apply to technician-based services:
| Situation | Eligibility | Details |
|---|---|---|
| Before Service Starts | 100% Refund | If you cancel your booking before a technician begins diagnosis or remote/on-site work, you will receive a full refund of any pre-paid amount. |
| After Work Begins (Diagnosis Stage) | Partial or No Refund | Once diagnostic or repair work has started, labor costs are considered utilized. A minimum service charge (e.g., USD $49.99 or as quoted) applies. Any remaining balance may be refunded. |
| Service Unsuccessful (Issue Unresolved) | Full Refund – Service Guarantee | If our team cannot resolve the printer issue as originally described, a full refund will be provided. Issues caused by hardware defects or parts replacement beyond the service scope are excluded. |
| Recurring Issue (Under Warranty) | Free Rework | All services include a 7-day warranty. If the same issue reappears within 7 days, we will re-service at no extra cost. If a resolution cannot be achieved, a service fee refund may be granted. |
2. Physical Product Policy (Printer Parts, Accessories, and Components)
This policy applies to orders for physical items purchased directly through Printsense.live.
A. Returns and Exchanges
| Condition | Time Limit | Action |
|---|---|---|
| Damaged or Defective Items | Within 30 Days of Delivery | If an item arrives damaged or defective, we will arrange return shipping and issue a full refund or send a replacement—provided the damage was not user-caused. |
| Incorrect Order Shipped | Within 30 Days of Delivery | If an incorrect product was sent, we will provide a prepaid return label and ship the correct item upon receiving the returned one. |
| Change of Mind / Unwanted Product | Within 14 Days of Delivery | Products must be unused, unopened, and in original packaging. Customers are responsible for return shipping. Refunds exclude the original delivery cost. |
B. Non-Returnable Items
Returns will not be accepted for:
Digital or downloadable products (e.g., software keys).
Products labeled “Final Sale” or “Non-Returnable.”
Items damaged by misuse, improper handling, or missing components unrelated to a Printsense.live error.
3. Refund Request Process
Contact Us:
Reach out to our support team by email at support@printsense.live with your order number and a short description of your request (e.g., reason for refund, service issue, or damaged item).Return Authorization:
For product returns, we’ll issue a Return Merchandise Authorization (RMA) number with shipping instructions. Please avoid sending back items without this authorization.Inspection & Approval:
Once the returned item reaches our facility, we’ll inspect it and inform you whether the refund or replacement has been approved.Refund Processing:
Approved refunds will be credited to your original payment method within 7–10 business days.Shipping Costs:
Original shipping fees are non-refundable unless the return results from our mistake (e.g., wrong or defective item).
Printsense.live reserves the right to reject refund or return requests that do not comply with this policy.